Refund policy

Return and Refund Policy

Thank you for shopping at Rincón Delicioso (http://e2ba4t-kw.myshopify.com/), operated by ZY DONG-SUNMEI S.L. ("we", "us", or "our"). We take pride in offering high-quality kitchenware and baking accessories, including ceramic spice jars (tarros de cerámica para especias), ceramic sugar bowls (azucareros de cerámica), and metal cookie cutters (moldes metálicos para galletas).

If you are not entirely satisfied with your purchase or if your order arrives damaged, we are here to assist you. Our policy complies with European Union Consumer Rights Law (Directive 2011/83/EU) and Spanish Consumer Legislation (Real Decreto Legislativo 1/2007).

1. Statutory EU Right of Withdrawal (14 Days)

Under European Union and Spanish consumer regulations, customers located within the European Union have the legal right to cancel and return their order within 14 days of receiving the goods without giving any reason.

Right of Withdrawal Terms:

  • Cooling-off Period: The withdrawal period expires 14 calendar days from the day you, or a third party designated by you (other than the carrier), physically receive the package.

  • Notification: You must inform us of your decision to withdraw from the contract by sending an explicit notice to [email protected] prior to the expiration of the 14-day period.

2. 30-Day Store Return Policy

In addition to your statutory 14-day right of withdrawal, Rincón Delicioso offers an extended 30-day return window for change-of-mind purchases from the date of delivery.

Return Eligibility Conditions:

  • Fragile Ceramics: Ceramic spice jars and sugar bowls must be unused, unwashed, free from food residue/spices, and in their original bubble packaging and box to prevent breakage during return transit.

  • Metal Cookie Cutters: Metal cutters and baking moulds must be completely unused, unwashed, and free from oxidation or water marks.

  • Original Condition: All items must remain in their original packaging with all labels, tags, and protective inserts attached.

  • Proof of Purchase: A valid order number or sales invoice is required.

3. Damaged Ceramics, Broken Items & Defective Goods

Given the fragile nature of ceramic goods, we take extreme care in packaging your items. However, if your order is damaged or defective upon arrival:

  1. Inspect Immediately: Please inspect your ceramic jars and metal tools upon delivery.

  2. Contact Us Within 48 Hours: Report any breakage or defects by emailing [email protected].

  3. Provide Photographic Proof: Attach clear photos showing:

    • The damaged item(s).

    • The exterior shipping box and internal protective wrapping.

    • The shipping label attached to the package.

  4. Resolution: Once verified, we will issue a full refund (including shipping) or dispatch a replacement item at no extra cost to you.

4. How to Initiate a Return

  1. Contact Support: Send an email to [email protected] specifying your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive Instructions: Our team will respond within 24 to 48 hours with return authorization details and our authorized warehouse return address in Spain.

  3. Pack Securely: Ceramic items are fragile. Please reuse original shock-absorbing packaging materials (bubble wrap, air columns) to ensure items arrive back safely without chipping or shattering.

Note: Returns sent back without prior email contact will not be accepted.

5. Return Shipping Costs

  • Change of Mind / Statutory Withdrawal: The customer is responsible for paying the direct cost of returning the goods to our Spanish facility. We strongly recommend using a tracked shipping service.

  • Defective, Broken, or Incorrect Items: ZY DONG-SUNMEI S.L. will cover all shipping costs for defective or damaged goods by providing a prepaid return label or reimbursing standard postage fees.

6. Refund Process & Timelines

  • Inspection: Once your return is delivered to our facility, we will inspect the items within 3 to 5 business days.

  • Approval Notification: We will notify you via email regarding the approval or rejection of your refund based on the condition of the returned products.

  • Reimbursement: Approved refunds will be issued to your original method of payment (e.g., Credit Card, PayPal) within 5 to 10 business days.

  • Currency: All transactions and refunds are processed in Euros (€ EUR).

7. Contact Details

For any questions regarding our Return & Refund Policy, please reach out to us: