Shipping policy

Shipping Policy

Thank you for visiting and shopping at Rincón Delicioso (http://e2ba4t-kw.myshopify.com/), operated by ZY DONG-SUNMEI S.L. We are committed to delivering our high-quality kitchenware and baking accessories—including ceramic spice jars (tarros de cerámica para especias), ceramic sugar bowls (azucareros de cerámica), and metal cookie cutters (moldes metálicos para galletas)—safely and promptly to your doorstep.

Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Time & Order Dispatch

  • Order Processing: All orders are processed and prepared for dispatch within 1 to 2 business days (Monday to Friday, excluding Spanish national and regional public holidays in Alicante).

  • Cut-Off Time: Orders placed after 2:00 PM (CET) on Friday or during weekends will begin processing on the following business day.

  • Fragile Item Handling: Because ceramic spice jars and sugar bowls require reinforced protective wrapping (air-cushioning and double-wall cartons), processing may take up to 48 hours during peak holiday or promotional seasons.

2. Shipping Rates & Delivery Estimates

All shipping fees are calculated and displayed at checkout in Euros (€ EUR) based on order weight, destination, and shipping speed.

A. Delivery within Spain (Peninsula & Islands)

Destination Delivery Method Estimated Transit Time Shipping Fee (€)

Mainland Spain (Península)

Standard Courier (Correos / SEUR)

2 – 4 business days

€4.95 (Free over €50.00)

Mainland Spain (Península)

Express Courier

1 – 2 business days

€7.95

Balearic Islands (Baleares)

Standard Postal Shipping

3 – 5 business days

€6.95

Canary Islands, Ceuta & Melilla

Correos Certificado

5 – 8 business days

€9.95

B. European Union Shipping

Destination Delivery Method Estimated Transit Time Shipping Fee (€)

EU Zone 1 (Portugal, France, Italy, Germany)

Standard EU Shipping

4 – 7 business days

€8.95 (Free over €80.00)

Rest of European Union

Standard EU Postal

5 – 9 business days

€11.95

3. Protective Packaging for Fragile Ceramic Items

We take exceptional care when packaging delicate items. Ceramic spice jars and sugar bowls are individually wrapped in thick shock-absorbing foam or bubble wrap and packed into cushioned outer shipping boxes to withstand transit.

If you order metal cookie cutters alongside ceramic items, they are packed separately inside the parcel to ensure metal edges do not scratch or chip ceramic surfaces.

4. Order Tracking & Delivery Status

  • Tracking Confirmation: Once your parcel is handed over to our carrier (Correos, SEUR, or DHL), you will receive an automated shipping confirmation email containing your tracking number and tracking portal link.

  • Tracking Activation: Please allow up to 24 hours for the tracking status to update on the carrier website.

5. Customs, Taxes & Duties

  • Within Spain & EU: Orders delivered within Spain and the European Union include applicable statutory VAT (IVA) and will not incur additional customs duties upon delivery.

  • Canary Islands, Ceuta, Melilla & Non-EU Destinations: Any local import duties, taxes (such as IGIC), or customs clearance charges are the sole responsibility of the customer.

6. Damaged or Broken Parcels Upon Arrival

Despite our protective packaging, fragile ceramic items can occasionally suffer damage in transit.

If your ceramic jar or sugar bowl arrives chipped or broken:

  1. Contact us within 48 hours of delivery at [email protected].

  2. Include your Order Number and attach photos of the broken ceramic product, internal wrapping, and shipping label.

  3. Upon review, we will immediately send a replacement free of charge or issue a full refund.

7. Contact Details

For any shipping-related questions or tracking inquiries, please reach out to us: